Customer Service FAQ's
Most orders are processed within one to two business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days only (Monday through Saturday, excluding major holidays).
Note that we are currently unable to accept orders that are billed or shipped to P.O boxes. We apologize for any inconvenience.
At check-out you will be informed on shipping time. All orders have an additional processing time of 1-2 business days in our warehouse. For orders with free shipping average shipping time is 5-7 days. Refer to the tracking link that was emailed to you in your shipping confirmation. Occasionally packages are rerouted or undeliverable as addressed. If you notice anything strange on your tracking, please write us at [email protected] so we can look into things further.
Thank you for your order. At this time, we are not able to make any changes to orders once they are placed. This includes removing an item, adding an item, combining multiple orders into one, delaying shipment, upgrading shipping method, changing an address, or cancelling the order. Once you submit your order our team automatically starts processing it in an effort to get your order to you as quickly as possible. Please be sure to confirm that everything is correct in your cart before submitting your order.
No they are not. Depending on your country, you may be liable to pay local sales taxes and customs duties on arrival of your order. If this is the case, you will need to pay the costs to release your order from your local customs department before it is delivered to you. Please note that Ytsara is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
We are sorry to read that you want to return your purchase. We do not put back returns in our distribution line but systematically destroy them. We do this for your safety to ensure the product you receive are new and untouched. Please understand that we will have a thorough check on return approvals Kindly end your request to [email protected]. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action.
Damage occurred to the item(s) in your shipment, please contact us immediately at [email protected]. Attach pictures of damaged item(s), your order number along with your email address. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
We have high standards when it comes to packaging your order however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us immediately at [email protected]. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
Payment methods we accept :
- American express
- Master card