Modified on January 14, 2021
Most orders are processed within one to two business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days only (Monday through Saturday, excluding major holidays).
Note that we are currently unable to accept orders that are billed or shipped to P.O boxes. We apologize for any inconvenience.
We’re sorry to hear that you are still waiting for your order! Thank you so much for your patience.
Here are the most common reasons why you may not have received your order yet:
All orders have an additional processing time of 1-3 business days in our warehouse. For example, if you selected the standard 5-8 business day shipping option and you placed your order on Friday the 1st, you should receive your order by Monday the 18th at the very latest. There could be a delay with the carrier. Please refer to the tracking link that was emailed to you in your shipping confirmation. Occasionally packages are rerouted or undeliverable as addressed. If you notice anything strange on your tracking, please let us know so we can look into things further.
Thank you so much for your order. At this time, we are not able to make any changes to orders once they are placed. This includes removing an item, adding an item, combining multiple orders into one, delaying shipment, upgrading shipping method, changing an address, or cancelling the order. Once you submit your order our team automatically starts processing it in an effort to get your order to you as quickly as possible. Please be sure to confirm that everything is correct in your cart before submitting your order.
There might be custom duties and taxes incurred at the discretion of customs department which is liable by the customer. Laws against custom duties vary between international countries. This means, you may be liable to pay local sales taxes and customs duties on arrival of your order. This means you may be liable to pay local sales taxes and customs duties on arrival of your order. If this is the case, you will need to pay the costs to release your order from your local customs department before it is delivered to you. Please note that YTSARA is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
ALL PRODUCTS WILL BE DISPATCHED FROM OUR WAREHOUSE IN SINGAPORE.
Public holidays and weather conditions may cause delays. All products are shipped directly from our Singapore warehouse, Estimated delivery times may vary during peak shopping periods such as Black Friday, or Christmas and any shopping campaigns and during public holidays as logistics delivery services and custom offices may not be operating.
Working days include Monday to Saturday, excludes Sunday and Singapore public holidays. Once your order has been sent, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, please follow these steps:
- Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.
- Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange re-delivery.
- Check with your neighbors to see if they have accepted the parcel on your behalf.
- Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch. If you still cannot locate your order we ask you to please allow 30 days to pass before reporting your order as missing.
- Please contact the customer service team by sending email to [email protected]